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Riverdale Marketing INC customer agreement 

DIGITAL MARKETING SERVICES AGREEMENT

This Digital Marketing Services Agreement (“Agreement”) is entered into as of [Effective Date], by and between:

Riverdale Marketing Inc.

and

[Client Legal Name / Business Name]

1. SERVICES PROVIDED

Company agrees to provide digital marketing and related services (“Services”), which may include but are not limited to:

• Digital marketing strategy and consulting

• Search engine optimization (SEO)

• Paid advertising management (Google Ads, social media ads, etc.)

• Social media marketing and content creation

• Website optimization and conversion improvement

• AI-driven marketing tools and automation

• Lead generation and campaign management

• Analytics, reporting, and performance tracking

Specific deliverables, timelines, and scope will be outlined in a separate proposal, order form, or statement of work (“SOW”), which is incorporated into this Agreement.

2. CLIENT RESPONSIBILITIES

Client agrees to:

• Provide timely access to necessary accounts, assets, and information

• Ensure all materials supplied are accurate and lawful

• Approve content, campaigns, or strategies when required

• Comply with all applicable laws, platform policies, and regulations

Delays caused by Client may impact delivery timelines and results.

3. REFUND POLICY, CANCELLATION & CHARGEBACK WAIVER

No-Refund Policy After Cutoff

Client acknowledges and agrees that all payments made to Riverdale Marketing Inc. are earned upon receipt, subject only to the limited refund window expressly stated below.

• Any request for a refund must be submitted in writing no later than five (5) calendar days prior to the scheduled service delivery start date.

• Refund requests submitted less than five (5) days prior to the service delivery date shall be automatically denied, without exception.

• No refunds will be issued once services have commenced, including but not limited to onboarding, strategic planning, research, account setup, campaign creation, AI system configuration, platform access, or any preparatory work.

• Delays, non-responsiveness, failure to provide required materials, or failure to approve deliverables by Client do not extend, pause, or reinstate the refund window and do not constitute grounds for a refund.

Non-Refundable Expenses

All third-party costs, including but not limited to advertising spend, software subscriptions, platform fees, data tools, or pass-through expenses, are strictly non-refundable under all circumstances.

Chargeback & Payment Dispute Waiver

Client expressly agrees:

• Not to initiate chargebacks, payment disputes, or reversals with any financial institution, credit card issuer, or payment processor for services rendered in accordance with this Agreement.

• That any chargeback or payment dispute filed in violation of this Agreement shall constitute a material breach.

• That Client shall be responsible for all fees, penalties, administrative costs, and collection expenses incurred by Company as a result of any unauthorized chargeback or dispute.

Acknowledgment of Reasonableness

Client acknowledges that:

• The five (5) day refund cutoff period is fair, reasonable, and sufficient.

• Company allocates time, labor, resources, and capacity in advance of service delivery.

• This refund policy was clearly disclosed prior to payment and is a material term of this Agreement.

Survival

This Refund Policy and Chargeback Waiver shall survive termination or expiration of this Agreement.

4. NO GUARANTEE OF RESULTS

Client acknowledges that digital marketing results vary.

Company does not guarantee specific outcomes including, but not limited to:

• Sales volume

• Revenue

• Rankings

• Leads or conversions

Company agrees to use commercially reasonable efforts and industry-standard practices.

5. TERM & TERMINATION

• This Agreement begins on the Effective Date and continues until terminated

• Either party may terminate with [e.g., 14 or 30 days] written notice

• Company may terminate immediately for non-payment or breach

• All outstanding fees remain due upon termination

6. INTELLECTUAL PROPERTY

• Client retains ownership of their pre-existing materials

• Upon full payment, Client is granted a license to use deliverables created specifically for them

• Company retains ownership of tools, templates, methods, and proprietary systems

7. CONFIDENTIALITY

Both parties agree to keep confidential any non-public information obtained during the engagement, unless disclosure is required by law.

8. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• Company shall not be liable for indirect, incidental, or consequential damages

• Company’s total liability shall not exceed the amount paid by Client in the preceding 3 months

9. INDEMNIFICATION

Client agrees to indemnify and hold harmless Company from claims arising out of:

• Client-provided materials

• Client’s products or services

• Violations of laws or platform policies

10. INDEPENDENT CONTRACTOR

Company is an independent contractor. Nothing in this Agreement creates a partnership, joint venture, or employment relationship.

11. GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of the State of [State].

12. ENTIRE AGREEMENT

This Agreement, along with any proposal or SOW, constitutes the entire agreement and supersedes all prior discussions. Amendments must be in writing and signed by both parties.

13. SIGNATURES

Riverdale Marketing Inc.